The brand logo of HealthVector.

Terms And Conditions

Welcome to, a website operated by 360 Health Vectors Private Limited (referred to as "the Company"). This website is dedicated to providing detailed diagnostic medical reports and related services. The content and offerings on this website, which include but are not limited to details about our services and products, images of these offerings, terms of service, methods of transaction, purchasing and implementation of services, and all related auxiliary services ("Services"), are subject to specific terms and conditions. Your use of this site indicates your agreement to these terms and conditions ("Terms and Conditions"). These, along with our "Privacy Policy," constitute a legally binding agreement (the "User Agreement") between you, the user, and the Company, setting forth the regulations for site usage. By accessing and using this site, you are agreeing to adhere to the User Agreement, particularly the Terms and Conditions mentioned herein. If you find any part of the User Agreement unacceptable, you are advised not to access or use this website.

The information and services offered on this Website should be regarded as an "invitation to treat." Your request for services is considered your "offer," which is subject to the Terms and Conditions stated here. The Company holds the right to accept or decline your offer at its sole discretion. The Company’s agreement to your order is confirmed through the provision of the requested services on the Website. Please note that any previous actions or inactions by the Company should not be interpreted as an acceptance of your offer.

User Eligibility

This Website is intended for use by individuals who have the legal capacity to enter into binding contracts under relevant laws. As per the Indian Contract Act of 1872, individuals who are deemed "incompetent to contract", including minors under the age of 18, are not permitted to use this Website.

In cases where the Company identifies a user as under 18 years of age or as "incompetent to contract" according to the Indian Contract Act 1872, the Company reserves the right to terminate the user's account and deny access to this Website and its Services. Additionally, individuals who have had their accounts suspended or terminated by the Company for any reason are also prohibited from accessing this Website.

The content on this Website is primarily intended for users residing in India. Users accessing the Website from outside India should ensure that they are in compliance with their local laws. The Company is committed to delivering Services only within the specific geographic area outlined in the Service descriptions on the Website ("Territory"). The Company is not obligated to offer these Services outside of the designated Territory.

Registration and Account Obligations

When you sign up on the Website, either voluntarily or through automatic processes, you will create an account with a username and password ("Your Account"). You bear full responsibility for any activity that occurs under Your Account.

"Your Information" encompasses all data you provide during registration, service purchase, or use, including through emails, blogs, etc., as well as information received from third parties, which may include personal or medical data.

You agree and acknowledge that:

  1. You will provide truthful, up-to-date, and complete information during the registration process on the Website ("Registration Data").
  2. You are responsible for maintaining the accuracy and completeness of your Registration Data. If you submit any information that is false, outdated, or incomplete, or if the Company suspects this to be the case, the Company reserves the right to terminate or suspend Your Account and restrict your access to the Website and Services. This may occur without any additional obligations under this User Agreement or any other terms on this Website or other agreements.
  3. You grant permission to the Company to use Your Comments and Information (which will be defined later) as necessary for its ongoing operations.
  4. You consent to third parties who have Your Information sharing it with the Company to meet its ongoing obligations.
  5. You acknowledge that any communication with the Company about its Services may be recorded.
  6. You understand that Your Information may be utilized by the Company to produce reports, recommendations, and other documents. Additionally, your non-identifiable Information may be aggregated with that of other users for collective analyses, studies, reports, or other outputs related to the Services.


If payment is necessary for the Services, you can proceed by paying the specified fee to access them.

Regarding Debit Card/Credit Card/UPI/Net Banking/Wallet Payments:

Please be aware that payment processing via debit card, credit card, wallet, net banking, or UPI is conducted through the Razorpay payment gateway. The Company does not assume any responsibility for payments made through these methods for Services on this Website. The Company is not responsible for any aspect of this payment process.

You acknowledge and agree that the details you provided for the purpose of making payments through debit card, credit card, net banking, wallet, or UPI on this Website will be accurate and valid. It's important to use only those payment accounts that you lawfully own. In transactions involving credit cards, debit cards, net banking, UPI, or wallets, you should use your own account. You also undertake the responsibility to provide correct and valid payment details to the Company. The Company will not use or share this information with third parties except as necessary for fraud verification or as required by law, regulation, or court order. The Company is not liable for any fraud that occurs with your credit card, debit card, net banking, UPI, or wallet account. The responsibility for any fraudulent use of these payment methods lies with you, and the burden of proof to demonstrate otherwise also rests on you.

Transactions That are Fraudulent or Declined

The Company retains the right to recover costs associated with the Service(s), including collection charges and legal fees, in cases where you engage in fraudulent use of a credit card, debit card, net banking, UPI, wallet, or any other payment method in connection with the Services and/or this Website. In such instances, the Company may pursue legal action against you for fraudulent activities or any other illegal or unauthorized actions that breach these Terms and Conditions. You are obliged to indemnify the Company for any losses, damages, claims, or demands resulting from your violation of these obligations.

Pricing Information

While the Company strives for accuracy in the descriptions and pricing of the Service(s) listed on the Website, errors in pricing or typographical mistakes may occur. The Company cannot confirm the final price of the Service(s) until after an order is placed. If a Service is listed with an incorrect price or incorrect information due to an error in pricing or product information, the Company reserves the right, at its sole discretion, to refuse or cancel any orders placed for that Service. If a Service is mispriced, the Company may, at its discretion, contact you for further instructions or cancel your order and notify you of such cancellation. The Company also reserves the right to alter the prices of the Service(s) and will either contact you for further instructions using the email address provided in your Registration Data or cancel the order and inform you of such cancellation.

Your order for the Service(s) will be charged to your chosen payment method, and you will be notified via email once the payment is processed. This is without prejudice to the Company's right to accept or reject your order. If an order is cancelled after payment has been processed, the amount will be refunded. Should the Company need to withdraw the Service(s) after beginning them due to unforeseen circumstances, it will refund the amounts related to such Service(s).

Please note that the prices and availability of the Service(s) are subject to change without prior notice.

Electronic Communications

When you interact with this Website or send us emails, you are engaging in electronic communication with us. You hereby consent to receive communications from us electronically, which we will do through email, SMS, phone calls, or by posting notices on this Website. You consent that any notices, agreements, disclosures, and other communications that we provide to you electronically satisfy all legal requirements made by communications done through writing. You also agree to regularly update your email address and other contact information. Any communication the Company sends via email will be considered received by you once it is sent from the Company’s email ID.

Your agreement and confirmation include:

  • Acknowledging that if you are unable to receive the Service(s) due to inaccurate or incorrect information provided by you (such as a wrong name, number, email address, or any other incorrect details) and any resulting inconvenience or delay, will not be the responsibility of the Company. Furthermore, any losses incurred by the Company due to such inaccuracies may be reclaimed from you.
  • Agreeing to use the Service(s) offered by the Company, its affiliates, consultants, third-party service providers, and contracted companies for legal purposes only and to adhere to the Terms and Conditions, as well as all applicable laws and regulations while using the Services and transacting on this Website.
  • Understanding that the Company reserves the right to verify the information and details you provide at any time. If your details are found to be partially or completely false, the Company has the sole discretion to refuse registration and bar your access to this Website without any prior notice.
  • Accepting that your access and use of this Website and the Service(s) are at your own risk and that you are making informed decisions using your best judgment.
  • Recognising that you will carefully review the description of any Service before use. By availing of a Service, you agree to the terms and conditions specified in the Service’s description.

The Company will use your data to contact you via phone, SMS, or email for marketing purposes and to provide updates on the Services or information you have requested.

You are prohibited from using this Website for the following activities:

  • Spreading any content that is unlawful, harassing, defamatory, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable.
  • Transmitting any material that promotes behaviour that could constitute a criminal offence, give rise to civil liability, or otherwise violate any applicable laws, regulations, or codes of practice.
  • Unauthorized access to other computer systems.
  • Disrupting the use or enjoyment of this Website by any other person.
  • Violating any applicable laws.
  • Interfering with or disrupting networks or websites linked to this Website.
  • Reproducing or distributing content, using content for unlawful purposes, or selling content acquired from this Website. "Content" refers to any material obtained from this Website, directly or through links, including intellectual property, whether or not protected under copyright or trademark laws, and includes the Services offered on this Website.
  • Creating, sending, or storing electronic copies of materials protected by copyright without the express written permission of the Company.
  • Attempting to access or accessing any account other than Your Account.

Modification of the User Agreement

The Company reserves the right at any time to modify the terms and conditions of the User Agreement without any prior notification to you. You can access the latest version of the User Agreement at any given time on this Website address You are responsible for reviewing the terms and conditions of the User Agreement on this Website for any updates/changes. In the event the modified terms and conditions of the User Agreement are not acceptable to you, you should discontinue using the Service(s) and any other services offered on and/or through this Website. However, if you continue to use the Service(s), you shall be deemed to have agreed to accept and abide by the modified terms and conditions of the User Agreement.

Governing Law and Jurisdiction

The User Agreement is governed by and construed in accordance with the laws of India. In the event of any disputes arising from this User Agreement, the courts in Bangalore, India, will have exclusive jurisdiction.

Any disagreement or interpretation issues regarding any terms of this User Agreement will be resolved through arbitration in line with the Arbitration and Conciliation Act, 1996, as amended. The arbitration panel will consist of three arbitrators: one nominated by each party and a third chosen by the first two. This arbitration will be conducted in English and will take place in Bangalore, India.

Reviews, Feedback, Submissions

All reviews, comments, feedback, suggestions, ideas, and other submissions (collectively, "Comments") that you provide to the Company via this Website or through other means related to your use of this Website or the Service(s) become the property of the Company. Your submission of any Comments will transfer to the Company all global rights, titles, and interests in any copyrights and other intellectual properties contained in those Comments. The Company has exclusive rights to these Comments and may use them for any purpose, commercially or otherwise, without any restrictions or compensation to you. The Company is not obligated to (1) keep any Comments confidential, (2) compensate you for any Comments, and/or (3) respond to any Comments.

You confirm that any Comments you submit will not infringe on any third party's rights, including copyright, trademark, privacy, or other personal or proprietary rights, and will not cause harm to any person or entity, including the Company. Your Comments should not be libellous, unlawful, threatening, abusive, obscene, contain viruses, be politically motivated, contain commercial solicitation, chain letters, mass mailings, or any form of "spam". While the Company may not regularly review Comments, it reserves the right to monitor, edit, or remove any Comments. You give the Company the right to use your name in association with your Comments. You agree not to use a false email address, impersonate others, or mislead as to the origin of your Comments. You are solely responsible for the content of your Comments and agree to indemnify the Company and its affiliates against all claims arising from your Comments. The Company and its affiliates are not liable for any Comments made by you or any third party.

Copyright & Trademark Acknowledgment

You agree and acknowledge that:

  • All copyright, database rights, and other proprietary interests in the materials presented on this Website (including but not limited to text, images, video clips, audio clips, demos, and other files) ("Intellectual Property" or "IP") are either the property of or licensed to the Company and its affiliates. These materials are protected under copyright, trademark, intellectual property laws, and other proprietary rights.
  • You are not permitted to use, display, print, or download content from this Website for either personal or commercial purposes.
  • Creating a database by downloading and storing content from this Website is prohibited, whether done directly or indirectly.
  • No part of this Website may be replicated, transmitted, or stored in any other website or form without our prior written consent.
  • Your use of this Website or the Services does not grant you any license or rights to the intellectual property of the Company, its affiliates, or any third party.
  • The Company is not liable for any claims of intellectual property infringement related to the Services or their content.
  • References to third-party names, marks, products, or services, or links to third-party sites on this Website are provided for convenience and do not imply endorsement or recommendation by the Company. We are not responsible for the content of external websites and make no representations about the accuracy of their content. Linking to third-party websites is at your own risk.

Objectionable Material

You agree to use this Website and its Services at your own risk. The Company is not liable for any content that you might find offensive, indecent, or objectionable.


By using this Website, you agree to defend, indemnify, and hold harmless the Company and its associates from any claims, liabilities, damages, losses, and expenses, including legal fees, arising from your actions or inactions. This includes, but is not limited to, breaches of warranties, representations, or agreements, non-compliance with your obligations under the User Agreement, violations of laws or regulations, claims of libel, infringement of privacy or intellectual property rights, misinformation, or any loss caused to other users of this Website. This indemnity clause remains valid even after the expiry or termination of the User Agreement.

Termination of Agreement

In instances where you utilize any Service(s) on the Website, the User Agreement will be considered terminated once the Service(s) have been provided to you.

The Company reserves the right to terminate your registration or limit access to certain parts of the Service(s) at its sole discretion, particularly if you are found in breach of the User Agreement or if there has been no activity in Your Account for twelve (12) months. This termination will incur no liability on the Company. Upon termination or expiry of the User Agreement, you must immediately destroy all materials obtained from this Website, along with any copies, whether made under the User Agreement or otherwise. The Company retains rights to any Comments and/or Your Information post-termination of the User Agreement. Termination does not relieve you of your obligation to pay for Service(s) already received or affect any liabilities incurred under the User Agreement.

After termination, access to the Service(s) provided on the Website will be unavailable unless explicitly agreed upon or authorised in writing by the Company.

Provision of Services

You acknowledge that the Company will provide only the deliverables included in the Services purchased by you.

Should you disagree with the terms of the User Agreement, you should refrain from using or purchasing the Service(s). The Company may engage third-party vendors ("Service Provider(s)") to deliver the Service(s). The Company is not liable for any outcomes resulting from the actions of these Service Providers or any third parties involved in providing the Service(s).

The Company does not provide interpretations or opinions on any data it receives. You affirm that you have consented to the disclosure of Your Information to the Company, either directly or by allowing the Company to gather this information from Service Providers, clinics, hospitals, doctors, and other third parties. You agree to indemnify the Company and its personnel against any claims or damages arising in this context.

Force Majeure

The Company shall not be held liable for non-performance or delays in fulfilling its obligations due to unforeseen and uncontrollable events like extreme weather conditions, strikes, lockdowns, industrial disputes, wars, acts of God, terrorism, floods, earthquakes, civil disturbances, or other such circumstances beyond its control.

Disclaimers and Limitations of Liability

The Website is provided "As Is" without any warranties or guarantees, and you assume all risks associated with its use and the Services offered. The Company is not liable for any damages, errors, omissions, or results obtained from using the Services, nor for technical issues encountered on the Website. The Company bears no responsibility for the products, Services, and intellectual property rights related to the products and Services on this Website.

Your personal information may be used by us for data analysis, trend evaluation, site/App improvement, marketing research, and fraud prevention. We analyse the demographic and profile data of our users to enhance our offerings. Your IP address is used for server diagnostics, website/App administration, and to gather broad demographic information.

You acknowledge that the Services provided are guidelines and should be used with your own discretion and judgment. The reports given are indicative and valid as of the date of issue and are not conclusive of your health. Consulting a physician for detailed investigations is essential. We do not guarantee the infallibility and error-free nature of the Algorithms and Artificial Intelligence used in our Services. The Services and information are for informational purposes only and do not replace medical advice, care, diagnosis, or treatment. Professional medical assistance and advice should be sought for medical concerns.

Additionally, you acknowledge that (a) the Service(s) are not substitutes for professional medical advice, care, diagnosis, or treatment from a licensed medical practitioner, and (b) it is your responsibility to consult with a physician or qualified health provider for any health-related questions or concerns.

These disclaimers are a crucial part of the User Agreement.

Under applicable law, the Company and its vendors are not responsible for any special, indirect, consequential, exemplary, or incidental damages, such as loss of goodwill, profits, data, use, or indirect damages related to the Website, the Services, or the User Agreement. The total liability of the Company for all liabilities arising from the User Agreement, whether in tort or contract, is limited to the value of the Service purchased by you.

Website Security

It is strictly forbidden to compromise or attempt to compromise this Website's security. This includes but is not limited to (a) unauthorized access to data or accounts, including logging into an account or server without proper authorisation; (b) conducting activities aimed at identifying, testing, or probing the weaknesses of a system or network, or circumventing security or authentication measures without necessary authorisation; (c) activities designed to disrupt service to any user, network, or host, such as introducing viruses, causing "flooding," "overloading," "spamming," initiating a "crash," or "mailbombing."

Violations of system or network security may lead to legal consequences, including both criminal and civil liabilities. The Company will actively investigate any such incidents and may work in conjunction with law enforcement to prosecute users who are involved in such violations. You are required to refrain from using any tools, software, or procedures that might interfere with the proper operation of the Website or any transactions on it. Additionally, the use of automated tools such as agents, robots, scripts, or spiders to access the Website is prohibited unless they are provided by the Company or are standard third-party web browsers.

Entire Agreement

If any portion of the User Agreement is deemed invalid or unenforceable under applicable law, such part will be replaced with a valid, enforceable provision that closely matches the intent of the original provision, and the remainder of the User Agreement will continue in effect. The User Agreement represents the entire agreement between you and the Company regarding the Service(s), superseding all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and the Company. The Company's failure to act on breaches by you or others does not waive its right to act on subsequent or similar breaches.

Order of Priority

In the event of any discrepancy between these Terms and Conditions and the Privacy Policy, the provisions of these Terms and Conditions will take precedence. However, if additional terms and conditions are provided for specific products or services and they do not conflict with these Terms and Conditions, they will be applicable.

Personal Data

Your personal data is governed by the Privacy Policy and any relevant provisions in these Terms and Conditions.